GDPR Compliance

Last updated: January 2024

Our Commitment to Data Protection

Secure Window & Door is committed to ensuring that all personal data we process complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This page outlines our approach to data protection and your rights as a data subject.

Data Controller

Secure Window & Door acts as the data controller for personal information collected through this website and in the course of providing our services. We are responsible for deciding how we hold and use personal data about you.

Data Protection Principles

We adhere to the following principles when processing personal data:

• Lawfulness, fairness, and transparency: We process data lawfully and inform you about how we use it
• Purpose limitation: We only use data for specified, explicit, and legitimate purposes
• Data minimisation: We collect only what is necessary for our stated purposes
• Accuracy: We take reasonable steps to ensure data remains accurate and up to date
• Storage limitation: We retain data only for as long as necessary
• Integrity and confidentiality: We implement appropriate security measures to protect your data

Your Rights Under UK GDPR

As a data subject, you have the following rights:

Right to Be Informed

You have the right to know how we collect and use your personal data. We provide this information through our privacy policy and at the point of data collection.

Right of Access

You can request a copy of the personal data we hold about you. This is commonly known as a "subject access request". We will respond within one month of receiving your request.

Right to Rectification

If you believe the personal data we hold about you is inaccurate or incomplete, you have the right to request correction. We will respond to your request within one month.

Right to Erasure

Also known as the "right to be forgotten", you can request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purpose for which it was collected.

Right to Restrict Processing

You can request that we limit how we use your data in certain situations, such as while we verify the accuracy of data you have challenged.

Right to Data Portability

Where we process your data based on consent or for the performance of a contract, you can request to receive your data in a structured, commonly used format that can be transferred to another service provider.

Right to Object

You have the right to object to processing based on our legitimate interests or for direct marketing purposes. If you object to direct marketing, we will stop processing your data for that purpose.

Rights Related to Automated Decision-Making

You have the right not to be subject to decisions based solely on automated processing that significantly affect you. We do not currently use automated decision-making in relation to our customers.

Exercising Your Rights

To exercise any of your rights or if you have questions about how we handle your data, please contact us using the details below. We may need to verify your identity before processing your request. There is no fee for most requests, but we may charge a reasonable fee if requests are manifestly unfounded or excessive.

Data Breach Notification

In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, we will notify you without undue delay and take appropriate measures to mitigate the impact.

Complaints

If you are not satisfied with how we handle your personal data or respond to your request, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.

Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Website: ico.org.uk

Contact Us

For any data protection enquiries or to exercise your rights, please contact:

Secure Window & Door
47 Meridian Business Park
Leicester, LE19 1WY
United Kingdom

Email: [email protected]